FAQ (FREQUENTLY ASKED QUESTIONS)


ACCOUNT/LOGIN

I am having trouble registering my child
Make sure you are logging in with your CoachWalsh.com account name.  This is separate from www.nextlevelflag.com.  If you are having issues with registration, make sure you have created an account, added a participant (your child), and the correct birth date is listed.  We organize divisions by grade level, but parameters are set for ages.  Also, make sure your address matches your account when you are inputting your credit card information. If you are still experiencing issues, make sure to do this from a non-mobile device.

I can't change my password/My Team Page Constantly Loops
If you have followed the instructions to change your password, it may be a cache issue with the browser.  If parents/coaches are staying logged in while Blue Sombrero makes any upgrades (which is done every Tuesday into Wednesday morning), the system tries to catch to the latest and most current vision.  More than likely, it is keeping you in a loop while it tries to do that.

To solve this, please clear your browser's cache by pressing Control & F5 for the PC and Shift-Command-Delete for the Mac.  If that doesn't work, you may need to clear your browser history and get logged out of the site and log back in.
If this doesn't work, email Blue Sombrero support at [email protected].

During registration, I entered some information incorrectly.  How do I go back and fix it?
Login to your account, click the "My Account" link, and to the right of where it says "Participants," there are 3 dots.  Hover over the dots, go down to "Edit Registration Info" and then click the child whose information you want to change.

How do I add another email to my profile?
To add another email, login to your account, click the "My Account" link on the top right.  Once you are into your profile, you will see an icon that looks like a gear (to the right of the little bell).  The page will come up to edit, add, or delete whatever information you want to change.  Make sure when you're done editing that you go to the bottom of the page and click update before leaving the page.


LOST & FOUND

Help!  I lost something!  Where can I find it?
If you have lost something please inquire your site director of your site.  Each location keeps a lost and found area in their respective storage areas.  We will keep everything until the end of the year.  Once the summer ends, we will donate everything to charity.


EQUIPMENT

What equipment do I need for the all-sports conditioning camp and flag football?
We recommend that you bring t-shirt, shorts, socks, shoes to walk around in before and after camp, change of clothes for afternoon camp (if you're doing both), cleats (any sport cleat will work but no metal spikes), water bottle, and sun screen.  If you are staying for the afternoon camp, you will also need to bring lunch and/or snacks.

What other equipment do I need for the padded flag football camp?
Besides the items listed above, you don't need to bring anything!  We provide the helmet, mouth piece, chin strap, shoulder pads, lower body pads, jersey, pants, and belt.

What equipment do I need for the baseball camps?
Please bring proper baseball attire (baseball pants, hat), baseball cleats, tennis shoes, baseball glove, baseball bat, helmet (if possible), water bottle, and sunscreen.